SyncTech Solution Co., Ltd. ("the Company", "we", "us") places the highest importance on protecting your personal data ("customer", "user", "you"). This Privacy Policy explains how we collect, use, disclose, retain, and protect your personal data in accordance with the Personal Data Protection Act B.E. 2562 (2019) ("PDPA").
1. Personal Data We Collect
We collect only the personal data necessary to provide our products and services, including but not limited to the following:
- Personal information, such as your full name, date of birth, gender, profile photo, and username
- Contact information, including your telephone number, email address, and shipping address
- Order and payment information, including product details (SKU), order date and time, payment amount, and proof of payment
- Technical and usage information, such as your IP address, cookies, browser type, device information, and website usage on https://sync.co.th and https://shopping.sync.co.th
- Account information, including your email address used for login or communication with the Company
2. Purposes of Processing Your Personal Data
We process your personal data based on applicable legal grounds for the following purposes:
- To perform our contractual obligations, including processing orders, verifying payments, delivering products, and providing after-sales services
- To provide customer support by responding to inquiries, handling complaints, and providing order or delivery status updates
- To improve our products, services, and website by analyzing user behavior and system performance
- To send news, promotions, special offers, or marketing communications, where your consent is required by applicable law
3. Disclosure of Personal Data
The Company does not sell your personal data to third parties. However, we may disclose your personal data to trusted service providers or relevant organizations where necessary to provide our services, including:
- Shipping service providers for product delivery
- Payment service providers to process secure financial transactions
- Professional advisors, auditors, or government authorities where disclosure is required by law or necessary to protect our legitimate interests
4. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes described in this Privacy Policy or as required by applicable law. In general, transaction records and related documents may be retained for up to 10 years to comply with legal obligations, support legal claims, or resolve disputes. Once the retention period has expired or the data is no longer required, we will securely delete, destroy, or anonymize the personal data.
5. Your Rights
Subject to applicable law, you have the following rights regarding your personal data:
- The right to access and obtain a copy of your personal data
- The right to request correction of inaccurate or incomplete personal data
- The right to request deletion, restriction, or suspension of the processing of your personal data where permitted by law
- The right to withdraw your consent at any time where processing is based on your consent
- The right to object to the processing of your personal data and the right to request data portability, where applicable
6. Data Security
We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include SSL (Secure Socket Layer) encryption, access control mechanisms, and restricting access to personal data only to authorized personnel who require such access to perform their duties.
7. Contact Information
If you wish to exercise your rights under the PDPA or have any questions regarding this Privacy Policy, please contact us at:
Data Controller
SyncTech Solution Co., Ltd.
38/39 Moo 12, Khlong Song Subdistrict,
Khlong Luang District, Pathum Thani 12120, Thailand
Telephone: +66 2-121-4551