Terms and Conditions

To ensure your highest satisfaction when purchasing products and services from https://sync.co.th/, the Company would like to clarify the terms and conditions for product returns, exchanges, and refunds as follows:

1. Product Inspection and Reporting Issues
* You are responsible for checking the accuracy and condition of the products immediately upon receipt.
* If you find that a product is expired, incorrect, missing, or damaged, you must notify us of your request for a return or exchange via email at [email protected] within 14 days from the date of receipt.
* If the request is made after 14 days, the Company reserves the right to reject the request in all cases. The Company’s decision shall be final.

2. Conditions for Returns and Exchanges
The Company will accept returns or exchanges only under the following conditions:
* The product is expired or does not match the order.
* The product is damaged inside its original packaging upon delivery.
* In case the customer is dissatisfied with the product: the product must be in 100% perfect condition, unopened, and in the Company’s original packaging.
* The product must have been purchased only through the Company’s website (www.sync.co.th).

3. Limitations on Returns
* The Company does not accept returns or provide refunds for any products that have been opened or used, in all cases.
* The Company is not responsible for any damage, costs, or expenses arising from improper use of the product, or for any loss not caused by the Company’s fault.

4. Refund Value and Fees
* Refunds will be based on the product price stated in the order confirmation.
* Shipping fees are non-refundable (except where the error was caused by the Company, such as shipping the wrong product).
* For purchases made using Member Points or E-Vouchers, the Company reserves the right not to refund in cash in all cases.

5. Refund Process
The Company will process refunds to the customer within 15 business days after receiving notice of contract cancellation or after the returned product has been received and inspected by the Company, through one of the following methods:
1. Bank transfer to an account under the same name as the purchaser
2. Refund in the form of Store Credit or a discount code for the next purchase

6. Contact for Coordination
If you wish to exchange a product (including cases where you received the wrong or damaged product), please contact our staff at [email protected] to receive confirmation before returning the product by post in every case.