SyncTech Solution Co., Ltd. (“the Company”, “we”) places the highest importance on protecting your personal data (“customer”, “user”). This Policy has been prepared to assure you that we will handle, store, and use your data securely and transparently in accordance with the Personal Data Protection Act B.E. 2562 (“PDPA”).
1. Data We Collect
- We collect only the data necessary to provide you with the best possible service, as follows:
- Personal information: full name, date of birth, gender, profile photo, and username
- Contact information: telephone number, email address, and shipping address
- Order and payment information: product details (SKU), order date and time, amount paid, and proof of payment
- Technical and usage information: IP Address, Cookies, browser type, and website usage behavior on https://sync.co.th/
- We collect email addresses for login purposes or for communication.
2. Purposes of Using Your Data
- We use your data under the following legal bases:
- For contractual performance: to process orders, verify payments, deliver products, and provide after-sales services
- For customer service: to answer inquiries, handle complaints, and provide delivery status updates
- For service improvement: to analyze user behavior in order to improve our website and products
- For marketing (with your consent): to inform you of special privileges, promotions, and marketing activities that may interest you
3. Disclosure of Data to Third Parties
The Company will not sell your data to others. However, we may need to disclose your data to relevant partners in order to complete our services, such as:
- Shipping service providers, to deliver parcels to you
- Payment system providers, to ensure transaction security
- Advisors or government authorities, where required by law or to protect our legitimate rights
4. Data Retention Period
We will retain your personal data only for as long as necessary for the purposes stated above or for the period required by law. In general, data will be retained for 10 years for the purpose of supporting legal claims or dispute resolution. Once it is no longer necessary, we will promptly delete, destroy, or anonymize the data.
5. Your Rights as a Data Subject
You have the following legal rights, which you may exercise at any time:
- The right to access and obtain a copy of your personal data
- The right to request correction of your data so that it is accurate and up to date
- The right to request deletion or suspension of the use of your data when it is no longer necessary
- The right to withdraw consent previously given for data processing
- The right to object to data processing or request data portability
6. Data Security
We implement standard security measures, including SSL (Secure Socket Layer) encryption technology, to prevent unauthorized access to data. Access to personal data is restricted only to relevant authorized staff.
7. Contact Us
If you wish to exercise your rights or have any questions regarding this Policy, please contact:
Data Controller: SyncTech Solution Co., Ltd.
Address: 38/39 Moo 12, Khlong Song Subdistrict, Khlong Luang District, Pathum Thani 12120
Telephone: 02-121-4551