Shipping Policy
SyncTech Solution Company Limited is committed to delivering products safely, accurately, and on time. We provide nationwide shipping services throughout Thailand for hardware, software, IT equipment, and enterprise technology solutions. Delivery methods, shipping timeframes, and transportation costs may vary depending on the product type, quantity, destination, and the terms specified in the quotation, purchase order, or sales agreement.
1. Shipping Coverage
We provide delivery services throughout Thailand. Deliveries to remote areas, islands, restricted locations, or special service zones may require additional shipping charges and extended delivery times. Customers will be notified in advance if any additional charges apply.
2. Order Processing
Orders for in-stock products are processed after the purchase order, required documentation, and payment confirmation have been successfully received. Standard order preparation typically takes 1–3 business days.
Products that are built-to-order (CTO), special-order items, imported products, software licenses requiring vendor registration, or products subject to manufacturer allocation may require additional processing time. Estimated lead times will be communicated to the customer once confirmed by the manufacturer or distributor.
3. Delivery Time
- Bangkok Metropolitan Area: Approximately 1–3 business days after shipment.
- Other Provinces: Approximately 2–7 business days after shipment.
- Remote or Special Service Areas: Delivery time depends on the logistics provider and destination accessibility.
Delivery estimates exclude weekends, public holidays, force majeure events, customs clearance, manufacturer delays, transportation disruptions, and circumstances beyond the company's reasonable control.
4. Shipping Charges
Shipping costs are calculated based on product type, weight, dimensions, quantity, delivery location, transportation method, and any additional services requested. Shipping charges may either be included in the quoted price or invoiced separately as specified in the quotation or purchase order.
Oversized, heavy, high-value, fragile, or specialized equipment requiring dedicated transportation, lifting equipment, or special handling may incur additional freight charges.
5. Shipping Method
SyncTech Solution reserves the right to select the most appropriate shipping carrier based on the product type, shipment value, destination, and delivery requirements. Delivery may be performed by our own logistics team, third-party courier services, freight companies, or specialized transportation providers.
6. Delivery with Installation Services
For orders that include installation, system configuration, testing, commissioning, or on-site implementation services, our project coordinator will arrange a mutually agreed installation schedule. Delivery and installation dates depend on product availability, engineer scheduling, site readiness, network infrastructure, electrical systems, and customer accessibility.
Customers are responsible for ensuring that the installation site, power supply, network infrastructure, internet connectivity, access permissions, and working environment are ready before the scheduled installation date. Additional service charges may apply if installation cannot proceed due to site readiness issues.
7. Delivery Information
Customers are responsible for providing complete and accurate shipping information, including recipient name, company name, delivery address, telephone number, and contact person. SyncTech Solution shall not be responsible for delivery delays, returned shipments, or additional shipping charges resulting from incorrect or incomplete information.
8. Inspection Upon Delivery
Customers should carefully inspect all products, quantities, model numbers, packaging, and visible conditions immediately upon delivery before signing the delivery receipt.
If the packaging appears damaged, opened, wet, crushed, or otherwise compromised, customers should take photographs, notify the delivery carrier immediately, record the damage on the delivery receipt, and inform SyncTech Solution as soon as possible.
9. Damaged or Lost Shipments
If products arrive damaged during transportation or are not received within the expected delivery period, customers should contact SyncTech Solution immediately with the purchase order number, delivery documents, photographs, and any relevant supporting evidence.
Replacement, repair, compensation, or insurance claims will be handled in accordance with the carrier's investigation, manufacturer warranty policies, and the company's applicable terms and conditions.
10. Changes to Delivery Schedule
Requests to modify the delivery date, delivery address, or recipient information must be submitted before the shipment has been dispatched. Once the shipment has been handed over to the logistics provider, modifications may not be possible and additional charges may apply.
11. Failed Delivery
If the recipient is unavailable, refuses delivery, cannot be contacted, or the delivery location is inaccessible, the shipment may be returned to our warehouse or rescheduled. Any additional shipping, storage, or handling costs incurred may be charged to the customer.
12. Self Collection
Customers may arrange to collect products directly from SyncTech Solution by prior appointment during normal business hours. Customers may be required to present identification, purchase documentation, or an authorization letter before products are released.
13. Software Licenses and Digital Products
Software licenses, cloud subscriptions, Electronic Software Delivery (ESD), activation keys, and other digital products are delivered electronically via email or directly through the manufacturer's licensing platform. Delivery times depend on vendor approval and license activation processes.
Customers are responsible for providing accurate company information, email addresses, Microsoft Tenant IDs, domain names, or any registration details required by the software vendor. Once digital licenses have been issued or activated, they are generally non-refundable and cannot be cancelled or exchanged.
14. Force Majeure
SyncTech Solution shall not be held liable for delays caused by circumstances beyond its reasonable control, including but not limited to natural disasters, floods, fires, epidemics, transportation disruptions, customs delays, supplier shortages, labor disputes, government actions, or other force majeure events. We will make every reasonable effort to keep customers informed and minimize any impact on delivery schedules.
15. Policy Updates
SyncTech Solution reserves the right to modify or update this Shipping Policy at any time without prior notice. The latest version published on our website shall supersede all previous versions. In the event of any conflict between this Shipping Policy and the terms specified in a quotation, purchase order, service agreement, or contract, the contractual agreement shall prevail.
Contact Information
If you have any questions regarding shipping or delivery, please contact SyncTech Solution Company Limited by email at [email protected] or by telephone at +66 2-121-4551 during normal business hours.